Howdy,
Just wondering if anybody has tried to get parts from AFV Club? I bought a WC 63 Big Shot (#AF 35S18) and it was missing the J sprue tree. I photo copied the request form, filled it out and mailed it to the address on the side of the box. This was back in January and I have yet to receive anything.
Is this to long to wait or are they just slow? Anyone have a different experience or the same?
Just curious.
Brian James Riedel
Armor/AFV
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replacement parts from AFV Club
bzak
Joined: June 07, 2006
KitMaker: 264 posts
Armorama: 98 posts
Posted: Thursday, April 02, 2009 - 03:51 PM UTC
Bratushka
Joined: May 09, 2008
KitMaker: 1,019 posts
Armorama: 657 posts
Posted: Thursday, April 02, 2009 - 04:13 PM UTC
I made a similar request to Trumpeter last month. I didn't get an acknowledgement or anything to know if they even read my email.
dispatcher
Joined: November 04, 2007
KitMaker: 396 posts
Armorama: 325 posts
Posted: Thursday, April 02, 2009 - 04:29 PM UTC
Possably you could PM Ted Hayward, he did an interview with AFV Club. He might know about their policies, or might be able to contact them. The interview is on the front page here.
Joe
Joe
bzak
Joined: June 07, 2006
KitMaker: 264 posts
Armorama: 98 posts
Posted: Friday, April 03, 2009 - 02:06 AM UTC
Howdy,
Thanks guys. Will try as you suggested.
Much appreciated.
Brian James Riedel
Thanks guys. Will try as you suggested.
Much appreciated.
Brian James Riedel
sgtreef
Joined: March 01, 2002
KitMaker: 6,043 posts
Armorama: 4,347 posts
Posted: Friday, April 03, 2009 - 03:43 AM UTC
sfctur1
Joined: December 12, 2007
KitMaker: 643 posts
Armorama: 497 posts
Posted: Friday, April 03, 2009 - 05:47 AM UTC
I have tried the E-Mail route about 3 or 4 times and have never gotton a reply for replacement parts either. There customer service really needs to improve. 
OddBall84
Joined: May 20, 2015
KitMaker: 335 posts
Armorama: 266 posts
Posted: Wednesday, August 26, 2015 - 10:14 PM UTC
Has anyone ordered any replacements lately from AFV Club and did you get them in the mail?
rogerjo1
Joined: November 12, 2010
KitMaker: 950 posts
Armorama: 905 posts
Posted: Wednesday, August 26, 2015 - 10:40 PM UTC
Quoted Text
Has anyone ordered any replacements lately from AFV Club and did you get them in the mail?
Be lucky if you get a answer back from them, i have tried to get a replacement/ missing part from one of their Hobbyfan kits and i have send them 5 emails without answer back or anything so their service sucks
if you get a replacement part from them please let me know then how you did get in contact with them.....
Rforand
Joined: July 14, 2013
KitMaker: 108 posts
Armorama: 89 posts
Posted: Wednesday, August 26, 2015 - 11:14 PM UTC
I had the decal and photo etch missing in AFV Stryker Mobil gun .I contacted .merit international which is the importer and got a replacement in about a week and half.
I could not get a reply from the e mail so used the contact phone no .Hope this helps
I could not get a reply from the e mail so used the contact phone no .Hope this helps
OddBall84
Joined: May 20, 2015
KitMaker: 335 posts
Armorama: 266 posts
Posted: Wednesday, August 26, 2015 - 11:17 PM UTC
Sounds good Bob I will give that a try.
jwest21
Joined: October 16, 2006
KitMaker: 3,374 posts
Armorama: 3,126 posts
Posted: Wednesday, August 26, 2015 - 11:29 PM UTC
I also tried the US importer for a piece missing off of my M109A2 kit. I received an email right away but then nothing. I emailed them a few more times and finally gave up. About 8 months after that, my part showed up. I figure it took them a while to get a replacement part and that they didn't forget about me...they just suck at communication
iowabrit
Joined: November 06, 2007
KitMaker: 585 posts
Armorama: 557 posts
Posted: Thursday, August 27, 2015 - 12:04 AM UTC
I sent the missing part form from the instruction sheet of my M42 Duster straight to AFV Club informing them of a missing sprue and got a replacement in the mail about 3 weeks later.
Thorsten_D
Joined: November 13, 2011
KitMaker: 15 posts
Armorama: 13 posts
Posted: Thursday, August 27, 2015 - 12:25 AM UTC
Quoted Text
Has anyone ordered any replacements lately from AFV Club and did you get them in the mail?
Hi Willem,
try Astromodel.it. They are the European Importeur for AFV Club.
Thorsten
CMOT
Editor-in-Chief
Joined: May 14, 2006
KitMaker: 10,954 posts
Armorama: 8,571 posts
Posted: Thursday, August 27, 2015 - 01:00 AM UTC
I have spoken to some of the staff at AFV Club about this issue some time ago and was told that the E-mail option is the best option.
rogerjo1
Joined: November 12, 2010
KitMaker: 950 posts
Armorama: 905 posts
Posted: Thursday, August 27, 2015 - 01:33 AM UTC
Quoted Text
I have spoken to some of the staff at AFV Club about this issue some time ago and was told that the E-mail option is the best option.
yes but if they dont even answer back there then, i did send them 2 emails/month for 2 1/2 months (5 emails) a year ago but i have still not got any answer or any part from them...If it would work for everyone that would be nice.... I have not asked for a afv club part but for a hobby fan part but maybe they have better service on the plastic kits then they have on their more expensive resin kits
HeavyArty
Joined: May 16, 2002
KitMaker: 17,694 posts
Armorama: 13,742 posts
Posted: Thursday, August 27, 2015 - 01:44 AM UTC
I requested some parts for their M38 jeep kit via email. I heard nothing for about 6 mos, then all of a sudden I got a reply saying my parts were available and shipping. They arrived about a week later. No idea if this is their usual way of doing things, but that is how it went for me.
OddBall84
Joined: May 20, 2015
KitMaker: 335 posts
Armorama: 266 posts
Posted: Wednesday, September 23, 2015 - 12:49 AM UTC
Still nothing, zilch, zippetidoodah on every available contact option with Merit. Very unbecoming of such an organisation.
OddBall84
Joined: May 20, 2015
KitMaker: 335 posts
Armorama: 266 posts
Posted: Friday, September 25, 2015 - 11:43 PM UTC
3 days later and still nothing from any of the parties that should be able to provide an answer. What a joke.
rogerjo1
Joined: November 12, 2010
KitMaker: 950 posts
Armorama: 905 posts
Posted: Saturday, September 26, 2015 - 12:31 AM UTC
I have give up for a long time ago as their customer service is really bad... No answer from them or no part from them... and that is 1 1/2 year ago now...
They do very nice kit but when you have bought them you have no customer service at all....
and that is 1 1/2 year ago now...They do very nice kit but when you have bought them you have no customer service at all....
Thorsten_D
Joined: November 13, 2011
KitMaker: 15 posts
Armorama: 13 posts
Posted: Saturday, September 26, 2015 - 02:41 AM UTC
Hi,
try Astromodel.it.
Greetings Thorsten
try Astromodel.it.
Greetings Thorsten
OddBall84
Joined: May 20, 2015
KitMaker: 335 posts
Armorama: 266 posts
Posted: Saturday, September 26, 2015 - 11:53 AM UTC
Quoted Text
Hi,
try Astromodel.it.
Greetings Thorsten
Sent them an e-mail, nothing.
Maki
Senior Editor
Joined: February 13, 2002
KitMaker: 5,579 posts
Armorama: 2,988 posts
Posted: Saturday, September 26, 2015 - 01:27 PM UTC
I did not ask for replacement parts but additional sprues from an AFV Club kit I needed to complete a project. No luck in contacting AFV Club whatsoever. However, modeling forums offered info regarding moon03tw seller on eBay, who can supply sprues from AFV Club kits. I contacted the guy and he helped me out... I bought the sprues directly from him.
It is a bit different situation, but if everything else fails, try contacting moon03tw.
Mario
It is a bit different situation, but if everything else fails, try contacting moon03tw.
Mario
OddBall84
Joined: May 20, 2015
KitMaker: 335 posts
Armorama: 266 posts
Posted: Saturday, September 26, 2015 - 01:43 PM UTC
Is he able to order those sprues directly from AFV Club or does he break up complete kits? Because in the latter case I can do that myself which is what I am looking to avoid.
Maki
Senior EditorJoined: February 13, 2002
KitMaker: 5,579 posts
Armorama: 2,988 posts
Posted: Saturday, September 26, 2015 - 02:16 PM UTC
Quoted Text
Is he able to order those sprues directly from AFV Club or does he break up complete kits? Because in the latter case I can do that myself which is what I am looking to avoid.
I'm not sure how he does it. I ended up paying $8 for two complete sprues I needed + shipping.
Mario
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