Hi Gang,
I need the machine gun ring from Italeri HEMTT gun truck. Dont want to get the entire kit because of the ring parts. Is there a way to get the sprue seperatly?
H.-H.
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Anyone ordered spare sprues from Italeri?
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Saturday, May 07, 2016 - 11:39 AM UTC
oliver
Joined: August 26, 2006
KitMaker: 119 posts
Armorama: 84 posts
Posted: Saturday, May 07, 2016 - 02:42 PM UTC
Yes I have but it was for a aircraft kit,and it was fast and prompt service on there part
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Saturday, May 07, 2016 - 04:48 PM UTC
Thanks, I will try.
Oblivion
Joined: April 04, 2015
KitMaker: 195 posts
Armorama: 191 posts
Posted: Sunday, May 08, 2016 - 10:46 AM UTC
I bought two sprues from their Mid Tiger (the road wheels). You order "Spare" parts from the e-shop and then email to tell them which sprue you need. They will sent the whole sprue, not just the part you need.
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Sunday, May 08, 2016 - 05:05 PM UTC
Just got a reply email from Italeri Customer service. They send me the instructions of the HEMTT guntruck so that I can tell the sprue. Now looking forward how long it takes then to send me the sprue. Great service anyway! 
OddBall84
Joined: May 20, 2015
KitMaker: 335 posts
Armorama: 266 posts
Posted: Sunday, May 08, 2016 - 07:02 PM UTC
Ordered a C-130 windscreen for someone from them and have had a great experience.
HeavyArty
Joined: May 16, 2002
KitMaker: 17,694 posts
Armorama: 13,742 posts
Posted: Monday, May 09, 2016 - 02:09 AM UTC
Quoted Text
Just got a reply email from Italeri Customer service. They send me the instructions of the HEMTT guntruck so that I can tell the sprue.
Good deal. Hopefully it will come in soon. Can you tell me the sprue letter for the bed/crane parts and the sprue letter for the ring mount? I may have to get them as well. Also, about how much do they charge per sprue?
erichvon
Joined: January 17, 2006
KitMaker: 1,694 posts
Armorama: 1,584 posts
Posted: Monday, May 09, 2016 - 03:48 AM UTC
I hadn't realised that you could do this. I've got an M8 Greyhound I started 10+ years ago and completely buggared up the rear suspension,it snapped and then melted with too much glue trying to fix it so it went back in the box at the bottom of the stash until I noticed it last week. I may order the neccessary sprue so I can finally finish it off. Thanks for the heads up.
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Monday, May 09, 2016 - 07:33 AM UTC
Quoted Text
Quoted TextJust got a reply email from Italeri Customer service. They send me the instructions of the HEMTT guntruck so that I can tell the sprue.
Good deal. Hopefully it will come in soon. Can you tell me the sprue letter for the bed/crane parts and the sprue letter for the ring mount? I may have to get them as well. Also, about how much do they charge per sprue?
Cargo bed/crane Sprue E
m.g. ring Sprue F
Nothing heard about a price so far.
andromeda673
Joined: July 30, 2013
KitMaker: 584 posts
Armorama: 525 posts
Posted: Monday, May 09, 2016 - 08:13 AM UTC
I had to deal with them on a short shot from a F22 Raptor kit, never again.......they didn't believe me after three emails and 4 pictures later. I then sent them more pictures of the instruction sheet with the part circled that I needed, three weeks later I got vertical stabilizers not an entire fuselage, as I needed.
I was then told I would get 40% off a kit of choosing at a later date, which I had in an email, I then went to order another kit two months..........I get the sorry sir BS, we don't honor emails offering non authorized discounts.
Since that all happened, I haven't spent a dime on a Italeri product. Call me crabby or a prick or whatever, but I had to dick around with them for over 6 months. And the original problem still never got fixed and I never got a kit at a reduced rate.
I'm glad that you guys have had a better experience then mine.
I was then told I would get 40% off a kit of choosing at a later date, which I had in an email, I then went to order another kit two months..........I get the sorry sir BS, we don't honor emails offering non authorized discounts.
Since that all happened, I haven't spent a dime on a Italeri product. Call me crabby or a prick or whatever, but I had to dick around with them for over 6 months. And the original problem still never got fixed and I never got a kit at a reduced rate.
I'm glad that you guys have had a better experience then mine.
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Monday, May 09, 2016 - 06:24 PM UTC
Just got reply from Italeri, the cost for a sprue is 5 to 6 Euro, shipping in Europe. Just ordered it, keep you posted about the outcome.
HeavyArty
Joined: May 16, 2002
KitMaker: 17,694 posts
Armorama: 13,742 posts
Posted: Monday, May 09, 2016 - 07:33 PM UTC
Good info, thanks.
5thMech
Joined: August 21, 2003
KitMaker: 81 posts
Armorama: 55 posts
Posted: Monday, May 09, 2016 - 07:50 PM UTC
This "Sprue Service" (for lack of a better term) is TOTAL news to me. I did not realize it could be done. Is this a common practice across the broad spectrum of manufacturers or is it a service that sets apart the good folks at Italeri?
Hope you get your parts quickly. Sounds like you will.
Hope you get your parts quickly. Sounds like you will.
HeavyArty
Joined: May 16, 2002
KitMaker: 17,694 posts
Armorama: 13,742 posts
Posted: Monday, May 09, 2016 - 07:52 PM UTC
Quoted Text
This "Sprue Service" (for lack of a better term) is TOTAL news to me. I did not realize it could be done. Is this a common practice across the broad spectrum of manufacturers or is it a service that sets apart the good folks at Italeri?
Tamiya also sells sprues. I don't know of any other companies that do, but it is a great idea.
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Monday, May 09, 2016 - 08:00 PM UTC
Quoted Text
This "Sprue Service" (for lack of a better term) is TOTAL news to me. I did not realize it could be done. Is this a common practice across the broad spectrum of manufacturers or is it a service that sets apart the good folks at Italeri?
Hope you get your parts quickly. Sounds like you will.
RoG has a department called "Abteilung X" (nothing to do with mystery or Wehrmacht
) for a long time. There you can contact them when a part is missing or broken. BTW I noticed that RoG has some kits in there own webshow, even if the kits are gone from catalog.For those who want to try:
go to www.italeri.com, then theer is a grren button "Customer Service" in the left row. This button will lead you to a contact message field.
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Tuesday, May 10, 2016 - 06:17 PM UTC
Some progress today. I got an email from Italeri with instructions, They prepared the sprue for me. I had to register to Italeri webshop and get tru their ordering process. I paid 6 Euro for the sprue. One can pay with Credit card, Bank Transfer and PayPal.
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Thursday, June 02, 2016 - 02:37 PM UTC
been off-line for some times due to problems with the telephone line. But Italeri send me the sprues without any hassle. Kudos Italeri.
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