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Armor/AFV
For discussions on tanks, artillery, jeeps, etc.
Bronco customer service
NebLWeffah
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Alberta, Canada
Joined: October 13, 2004
KitMaker: 1,683 posts
Armorama: 1,248 posts
Posted: Thursday, December 08, 2016 - 07:12 AM UTC
Hi folks
I was wondering if anyone had any first-hand knowledge of Bronco's replacement parts service...or if they have one. I've lost a few parts (who knows where they went, it's like loosing a golf ball on the fairway....) Will they send replacement parts, what's their policy? Anyone know?

Thanks in advance...
Bob
leopard122
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European Union
Joined: August 26, 2016
KitMaker: 417 posts
Armorama: 411 posts
Posted: Thursday, December 08, 2016 - 10:19 AM UTC
Good luck if you will even get a answer from them, i tried for 6 months then i gave up... So zero customer service from that company
Hope you will have better luck!
Lawyer1
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South Africa
Joined: July 22, 2015
KitMaker: 72 posts
Armorama: 67 posts
Posted: Thursday, December 08, 2016 - 11:42 AM UTC
Hi Bob

My experience was completely different. I was missing some decals from one of my sets, sent them a mail and a few months later my decals arrived in the post. If memory serves, I didn't get any formal response to my mail, the decals just arrived.
mpeplinski
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Michigan, United States
Joined: January 17, 2006
KitMaker: 487 posts
Armorama: 182 posts
Posted: Thursday, December 08, 2016 - 05:01 PM UTC
Bob
This going to sound weird(it did to me).I had bought a Bronco kit online and hadn't built it for some time.I found,when I opened the kit that a small bag of parts were missing.I contacted the vendor and they said to open a ticket with Dragon Care.I did,and to my surprise,the parts showed up a month later.Don't know if they'll replace/sell lost parts but it's worth a try.

Mike
NebLWeffah
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Alberta, Canada
Joined: October 13, 2004
KitMaker: 1,683 posts
Armorama: 1,248 posts
Posted: Sunday, December 11, 2016 - 04:26 AM UTC
Hi Mike
Thanks for that, I'll give it a try.

cheers
Bob
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