I am glad that you were able to reorder.
Whenever an order gets rejected for "non-producability", the person who placed the order gets an email, and I get an email telling me about the issue at the same time. I immediately start fixing the problem with the Shapeways rep, so generally if your order does get rejected, I have whatever problem Shapeways had sorted out after a about a day. They are supposed to let you know when the part has been fixed. I guess they don't.
I have posted elsewhere on this forum and others about my gripe with Shapeways about their imperfect manual checking process, and I wish they did things slightly differently.
However, since things are the way they are, I invite anyone who places an order with Shapeways for items in my shop and has their order rejected, to email me and I will email them back as soon as the part is fixed. I would also recommend that if the part is a part of an order, to cancel the entire order and wait until the problem is resolved, that way you don't have to pay shipping again. I have yet to encounter a problem with a part offer for retail that I have not been able to fix.
Mike Canaday