Hi
Does anyone order resin model from AZIMUT PRODUCTIONS, many models websites and magazines have published their advertisements.
I had an unpleasant experience,
In November 2013 ordered two resin models, but until today I still have not received my order goods, I check their website just shows "on hold" , I have repeatedly via email to they query, but did not respond.
Will everyone has the same experience, and finally how to get your goods or refund.
Thank you
Hosted by Darren Baker
AZIMUT PRODUCTIONS service
dkwong2014
Joined: February 10, 2014
KitMaker: 2 posts
Armorama: 2 posts
Posted: Sunday, February 09, 2014 - 08:38 PM UTC
andrekidbsb
Joined: April 03, 2006
KitMaker: 284 posts
Armorama: 273 posts
Posted: Sunday, February 09, 2014 - 09:09 PM UTC
I ordered last year and they didn't answer me until I wrote a email in french. In next day I received a email.
Good luck
Good luck
C_JACQUEMONT
Joined: October 09, 2004
KitMaker: 2,433 posts
Armorama: 2,325 posts
Posted: Sunday, February 09, 2014 - 09:13 PM UTC
Hi,
I pre-ordered a multi-media BVM kit in December and received it in late January.
That said if you do a search of various modelling forums some people are complaining.
Out of curiosity which kits did you order exactly? If they are not in stock they may be waiting for a recast, which may take months...
Good luck,
Cheers,
Christophe
I pre-ordered a multi-media BVM kit in December and received it in late January.
That said if you do a search of various modelling forums some people are complaining.
Out of curiosity which kits did you order exactly? If they are not in stock they may be waiting for a recast, which may take months...
Good luck,
Cheers,
Christophe
mulligan
Joined: June 14, 2007
KitMaker: 54 posts
Armorama: 51 posts
Posted: Sunday, February 09, 2014 - 09:41 PM UTC
I ordered a resin kit off them in the beginning of last year and like you I heard nothing, no response to E-mails, order shown as on hold. Then out of the blue nearly 6 months later my kit arrived. So hang in there, it will come one day
young_sven
Joined: May 14, 2010
KitMaker: 749 posts
Armorama: 743 posts
Posted: Sunday, February 09, 2014 - 10:39 PM UTC
Six months from order to delivery is not acceptable in this day and age, especially as they take your money the second you place the order! Why should I lock my funds down for six months (or more)? They should be paying their customers interest!
They only answer e-mails if you write to them in French? Unbelievable. How do you say "wake up and smell the coffee" in French? Its a good thing the stores in China don't expect us to communicate with them in Chinese!
(Yes, I have had similar experiences with Azimut, the last time I ordered I claimed my money back through my credit card company).
They only answer e-mails if you write to them in French? Unbelievable. How do you say "wake up and smell the coffee" in French? Its a good thing the stores in China don't expect us to communicate with them in Chinese!
(Yes, I have had similar experiences with Azimut, the last time I ordered I claimed my money back through my credit card company).
Frenchy
Joined: December 02, 2002
KitMaker: 12,719 posts
Armorama: 12,507 posts
Posted: Sunday, February 09, 2014 - 11:03 PM UTC
Quoted Text
They only answer e-mails if you write to them in French? Unbelievable.
Even if you use French, a reply is not guaranteed
H.P.
RobinNilsson
TOS ModeratorJoined: November 29, 2006
KitMaker: 6,693 posts
Armorama: 5,562 posts
Posted: Sunday, February 09, 2014 - 11:15 PM UTC
There are simply too many interesting kits and conversions from too many other manufacturers to bother wasting my time with those that have strange ideas about how to do business and how to handle customers.
For someone with easy access to Paris it might be an idea to set up shop on ebay reselling Azimut/Ironside/BVM, many would probably be willing to pay a little extra to avoid the experience of doing business with Azimut.
/ Robin
For someone with easy access to Paris it might be an idea to set up shop on ebay reselling Azimut/Ironside/BVM, many would probably be willing to pay a little extra to avoid the experience of doing business with Azimut.
/ Robin
17741907
Joined: December 05, 2007
KitMaker: 953 posts
Armorama: 705 posts
Posted: Sunday, February 09, 2014 - 11:16 PM UTC
Forget it...I'm honest...
The ultra worst model shop in the planet earth...
The ultra worst model shop in the planet earth...
RobinNilsson
TOS ModeratorJoined: November 29, 2006
KitMaker: 6,693 posts
Armorama: 5,562 posts
Posted: Sunday, February 09, 2014 - 11:17 PM UTC
Quoted Text
Forget it...I'm honest...
The ultra worst model shop in the planet earth...
in a fierce competition with Cromwell models about the title ....
dkwong2014
Joined: February 10, 2014
KitMaker: 2 posts
Armorama: 2 posts
Posted: Monday, February 10, 2014 - 01:06 AM UTC
Dear All
Thank you for sharing, I think the only way is to continue to wait.
If friends want to buy this company's products, please carefully thought about their service, I do not want you to become another unfortunate people.
Thank you for sharing, I think the only way is to continue to wait.
If friends want to buy this company's products, please carefully thought about their service, I do not want you to become another unfortunate people.
C_JACQUEMONT
Joined: October 09, 2004
KitMaker: 2,433 posts
Armorama: 2,325 posts
Posted: Monday, February 10, 2014 - 01:18 AM UTC
So which kits did you order?
Cheers,
Christophe
Cheers,
Christophe
jon_a_its
Joined: April 29, 2004
KitMaker: 1,336 posts
Armorama: 1,137 posts
Posted: Monday, February 10, 2014 - 02:09 AM UTC
Quoted Text
Quoted TextForget it...I'm honest...
The ultra worst model shop in the planet earth...
in a fierce competition with Cromwell models about the title ....
Aww C'mon Guys...
Cromwell is one 'bloke' not even a dog, & has had health & family issues, (still doesn't excuse bad c/s!)
& Azimut?
well, they're FRENCH! 
iowabrit
Joined: November 06, 2007
KitMaker: 585 posts
Armorama: 557 posts
Posted: Monday, February 10, 2014 - 02:28 AM UTC
Kinda makes you wonder what would happen if Cromwell Models ordered something from Azimut.............
jon_a_its
Joined: April 29, 2004
KitMaker: 1,336 posts
Armorama: 1,137 posts
Posted: Monday, February 10, 2014 - 03:06 AM UTC
Quoted Text
Kinda makes you wonder what would happen if Cromwell Models ordered something from Azimut.............
I't STILL in the post....
Nito74
Joined: March 04, 2008
KitMaker: 5,386 posts
Armorama: 4,727 posts
Posted: Monday, February 10, 2014 - 03:33 AM UTC
Never ordered from Azimut.
Not for any particular reason, but after reading that many complaints and problems... I'll just stay away.
Not for any particular reason, but after reading that many complaints and problems... I'll just stay away.
17741907
Joined: December 05, 2007
KitMaker: 953 posts
Armorama: 705 posts
Posted: Monday, February 10, 2014 - 04:37 AM UTC
Quoted Text
Kinda makes you wonder what would happen if Cromwell Models ordered something from Azimut.............
Disaster...
blacksad
Joined: September 07, 2009
KitMaker: 198 posts
Armorama: 192 posts
Posted: Monday, February 10, 2014 - 05:02 AM UTC
Hey guys,
Sorry for piggybacking on this thread but if you are interested by Azimut items and you are reluctant to order from them because of their bad reputation, I would like to inform you that I'm currently collecting signatures in a petition to interest big companies to produce kits (AMX-10 RCR) that azimut produced but are difficult to obtain firstly because they are either out of production or because azimut will just never ship your items to you. This apply to the AMX-10 RC(R) but also to the ERC-90 Sagaie, the VBL etc.. All of which were produced by this company. If we get the attention of the big players in the industry maybe they'll see that there is a strong demand for more french AFV'S and we could see the entire resine line of products that azimut produced, but in plastic, which could substitute the modelers demand towards those Azimut products.
Here is the petition : http://www.ipetitions.com/petition/asking-for-an-amx-10-rcr-in-135th-scale
Thank you !
Sorry for piggybacking on this thread but if you are interested by Azimut items and you are reluctant to order from them because of their bad reputation, I would like to inform you that I'm currently collecting signatures in a petition to interest big companies to produce kits (AMX-10 RCR) that azimut produced but are difficult to obtain firstly because they are either out of production or because azimut will just never ship your items to you. This apply to the AMX-10 RC(R) but also to the ERC-90 Sagaie, the VBL etc.. All of which were produced by this company. If we get the attention of the big players in the industry maybe they'll see that there is a strong demand for more french AFV'S and we could see the entire resine line of products that azimut produced, but in plastic, which could substitute the modelers demand towards those Azimut products.
Here is the petition : http://www.ipetitions.com/petition/asking-for-an-amx-10-rcr-in-135th-scale
Thank you !
C_JACQUEMONT
Joined: October 09, 2004
KitMaker: 2,433 posts
Armorama: 2,325 posts
Posted: Monday, February 10, 2014 - 05:35 AM UTC
Why is this in the "contests" section? Language problem?
Cheers,
Christophe
Cheers,
Christophe
blacksad
Joined: September 07, 2009
KitMaker: 198 posts
Armorama: 192 posts
Posted: Monday, February 10, 2014 - 05:45 AM UTC
Sorry, I don't see any contests section, are you viewing the page in english ?
Sean50
Joined: March 20, 2007
KitMaker: 340 posts
Armorama: 328 posts
Posted: Monday, February 10, 2014 - 06:37 AM UTC
Hello there,
Heading at the top says "contests", in English.
I think as Christophe suggested it could be a language thing, "contest" has several meanings.
As for Az**ut, how long is one supposed to wait? My order which was placed in May 2012, money taken the next day, is still outstanding, despite several emails (in French).
It's not a "French thing", they're just thieves.
Cheers,
Sean
http://azimutproductions.blogspot.fr/
Heading at the top says "contests", in English.
I think as Christophe suggested it could be a language thing, "contest" has several meanings.
As for Az**ut, how long is one supposed to wait? My order which was placed in May 2012, money taken the next day, is still outstanding, despite several emails (in French).
It's not a "French thing", they're just thieves.
Cheers,
Sean
http://azimutproductions.blogspot.fr/
Nito74
Joined: March 04, 2008
KitMaker: 5,386 posts
Armorama: 4,727 posts
Posted: Monday, February 10, 2014 - 06:51 AM UTC
Quoted Text
Hello there,
Heading at the top says "contests", in English.
I think as Christophe suggested it could be a language thing, "contest" has several meanings.
As for Az**ut, how long is one supposed to wait? My order which was placed in May 2012, money taken the next day, is still outstanding, despite several emails (in French).
It's not a "French thing", they're just thieves.
Cheers,
Sean
http://azimutproductions.blogspot.fr/
May 2012 ??!
Just take a drive with some friends with a baseball bat..
they're just thieves... totally agree...
ninjrk
Joined: January 26, 2006
KitMaker: 1,381 posts
Armorama: 1,347 posts
Posted: Monday, February 10, 2014 - 07:10 AM UTC
Quoted Text
Kinda makes you wonder what would happen if Cromwell Models ordered something from Azimut.............
gorexx
Joined: October 20, 2011
KitMaker: 13 posts
Armorama: 7 posts
Posted: Monday, February 10, 2014 - 08:17 AM UTC
azimut and tony shop are two [auto-censored]s
somtec
Joined: December 01, 2005
KitMaker: 421 posts
Armorama: 325 posts
Posted: Monday, February 10, 2014 - 06:26 PM UTC
Iam well over 2 years waiting, same experiences no replies , nothing, even spoke with the owner at a show in Telford November time still nothing.
I warned a friend not to order last year , he did, alas nothing same story.
Just when I think iam over it someone else posts a thread.
DONT DO IT stay away from them
I warned a friend not to order last year , he did, alas nothing same story.
Just when I think iam over it someone else posts a thread.
DONT DO IT stay away from them
RobinNilsson
TOS ModeratorJoined: November 29, 2006
KitMaker: 6,693 posts
Armorama: 5,562 posts
Posted: Monday, February 10, 2014 - 08:17 PM UTC
Quoted Text
Why is this in the "contests" section? Language problem?
Cheers,
Christophe
The contest about worst customer service on the internet ??
/ Robin
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