Well, I have a different nightmare story, which I wasn't going to share, but another modeler told me I should. It involves two domestic shippers (USA). The first is Weta Workshop. When the new 1/32 Wingnut Wngs Sopwith Camels were announced for "preorder" back on January 2nd 2017, my wife ordered one through thier Weta shipper, which happens to be 27 miles from my home. They took an $11 deposit/shipping fee on my credit card. The kits were then released to Sprue Brothers models in February, and began shipping immediately from that distributor. I waited patiently for my kit, and finally started emailing WnW and my wife started emailing Weta, we kept getting replies stating the kits had not arrived yet (my correspondence with WnW was more positive, and it seemed they too were exasperated with Weta). We waited through March, April and finally, after threatening to go to our state's fraud office, the kit showed up in early May-- unfortunately not the kit we ordered, it was a comparable kit though-- one of thier other Sopwith Camels. They charged the same amount of postage to ship it 27 miles than I would have paid to ship it 500 miles. To make up for the problems though, a few weeks after I received my "wrong" kit, they did send out one of thier fine Windsock monographs on the Sopwith at no charge, which was a surprise. What I find ironic though is the package with the monograph took two days to ship from New Zealand while the kit took nearly 5 months from 27 miles away!
My other story involves Hobbylinc in Atlanta. Last November my daughter went on line to get me an Xmas present-- the new Revell 1/32 scale ME262B. She ordered it pre-order from Hobbylinc, at a special "pre-order" rate. It was due in around Xmas, but the date slipped to February, then a date was given of "March 17". My daughter and I made several inquiries during that period, and were told the item hadn't been received in country. Late in March, the kit appeared in thier on-line catalog as "in stock", so I inquired, and was told "the preorders will be filled first". This was perplexing, as it was now advertised as "in stock", and mine had been pre-ordered in early November. I kept my eye on the on-line catalog, and it went to "out of stock" within a couple of days. Assuming my kit was in the mail, I waited two weeks, when it didn't arrive, I made a further inquiry, only to be told the "pre-orders" had been filled, and the rest of the stock went to "first come, first serve customers. My daughter inquired since she had pre-ordered with her credit card--but was told they were out of stock currently, and could again pre-order for the next shipment at the regular price! It's pretty cheesy to advertise a pre-order for six months then when it comes in, put the item on line to sell it and not fill all the pre-orders at the original pre-order price-- this is a classic "bait and switch scheme". I had my daughter cancel her order and I went to Sprue Brothers and bought the same kit and had it in my hands within three days-- and they are 2000 miles away. Thier service was so great I ordered that WnW kit I'd originally ordered from Weta who sent me the wrong kit and I had it even faster in two days! From now on, my on-line company will be Sprue Brothers, although I know Squadron is pretty good too-- the LHS I used to work at used them exclusively for wholesale, they were very easy to work with.
VR, Russ