Has anyone experienced issues with Luckymodel's stock level when placing an order?

I am now on problem number three. I went online to order the new SturmTiger by RFM. The system showed 1 left in stock. I completed my order and check the stock level again and it still showed 1 in stock. I waited a couple of hours and checked again to find it showing 0 (zero).

It turns out that I am now waiting on more of the kits to come in. Is it a mistake to trust the inventory indicator? Spruebrothers states that their inventory counter is 100% accurate.

Prior to this, I had preordered the Takom Panther kit. It turns out LM was unable to fulfill the orders at all.

Prior to that I had an experience with Alpine figures showing up as being in stock when in fact they were not.

Before these events I had only positive things to say about Luckymodel. This is getting very frustrating. I am curious if anyone has had a similar experience.

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Has anyone experienced issues with Luckymodel's stock level when placing an order?

I am now on problem number three. I went online to order the new SturmTiger by RFM. The system showed 1 left in stock. I completed my order and check the stock level again and it still showed 1 in stock. I waited a couple of hours and checked again to find it showing 0 (zero).

It turns out that I am now waiting on more of the kits to come in. Is it a mistake to trust the inventory indicator? Spruebrothers states that their inventory counter is 100% accurate.

Prior to this, I had preordered the Takom Panther kit. It turns out LM was unable to fulfill the orders at all.

Prior to that I had an experience with Alpine figures showing up as being in stock when in fact they were not.

Before these events I had only positive things to say about Luckymodel. This is getting very frustrating. I am curious if anyone has had a similar experience.

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Dear Greg,

The RF-5012 is being restocked from Rye Field, we will receive the shipment within 12 hrs.

The stock counter show is a close to real time stock indicator, however, it has a 10 seconds time delay.

When you put the order (order confirmation notice), the system record the order, but the reserved is not happen right away, it will wait the payment notification to make the stock reserve effective.

You should have the experience that from the time you put the order until the time you pay the order, it takes 10-15 seconds to complete. Imagine an other customer is doing the same thing, when both payment arrive, it may have a chance that one of them would not able to reserved the stock. This may happens in some high demand but low stock item.

Our staff run the China made item restock weekly, so in this case, the purchase demand has been made.

This case only happen when the last 1 - 3 stock left and many people jump to the same item at the same time.

Base on this, let us to run an additional stock allocation notification after your order received in 10 mins, so in the case like this, you will be notified right away to avoid the confusion.

Anyway, your order will be delivered within next 12 hrs.

Regards
Raymond

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Has anyone experienced issues with Luckymodel's stock level when placing an order?

I am now on problem number three. I went online to order the new SturmTiger by RFM. The system showed 1 left in stock. I completed my order and check the stock level again and it still showed 1 in stock. I waited a couple of hours and checked again to find it showing 0 (zero).

It turns out that I am now waiting on more of the kits to come in. Is it a mistake to trust the inventory indicator? Spruebrothers states that their inventory counter is 100% accurate.

Prior to this, I had preordered the Takom Panther kit. It turns out LM was unable to fulfill the orders at all.

Prior to that I had an experience with Alpine figures showing up as being in stock when in fact they were not.

Before these events I had only positive things to say about Luckymodel. This is getting very frustrating. I am curious if anyone has had a similar experience.

---

Dear Greg,

The RF-5012 is being restocked from Rye Field, we will receive the shipment within 12 hrs.

The stock counter show is a close to real time stock indicator, however, it has a 10 seconds time delay.

When you put the order (order confirmation notice), the system record the order, but the reserved is not happen right away, it will wait the payment notification to make the stock reserve effective.

You should have the experience that from the time you put the order until the time you pay the order, it takes 10-15 seconds to complete. Imagine an other customer is doing the same thing, when both payment arrive, it may have a chance that one of them would not able to reserved the stock. This may happens in some high demand but low stock item.

Our staff run the China made item restock weekly, so in this case, the purchase demand has been made.

This case only happen when the last 1 - 3 stock left and many people jump to the same item at the same time.

Base on this, let us to run an additional stock allocation notification after your order received in 10 mins, so in the case like this, you will be notified right away to avoid the confusion.

Anyway, your order will be delivered within next 12 hrs.

Regards
Raymond

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Hi Raymond,

Thank you for the prompt reply and explanation of how the inventory system works.

Is there a way that an explanation could be put on the Luckymodel website explaining this so that customers can realize what the potential is once the count of a certain kit is low.

Moving forward I now know for the future and understand that this could happen again if I order when the remaining count of an item is low.