Armor/AFV
For discussions on tanks, artillery, jeeps, etc.
For discussions on tanks, artillery, jeeps, etc.
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Trumpeter spare parts service?
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Wednesday, July 31, 2019 - 07:52 AM UTC
Has anyone here tested Trumpeter spare part service? Trumpeter homepage gives you the adress of a joanna@trumpeter. Maybe just contact her and give the kit no. and sprue(es)?
M4A1Sherman
Joined: May 02, 2013
KitMaker: 4,403 posts
Armorama: 4,078 posts
Posted: Wednesday, July 31, 2019 - 07:56 AM UTC
Quoted Text
Has anyone here tested Trumpeter spare part service? Trumpeter homepage gives you the adress of a joanna@trumpeter. Maybe just contact her and give the kit no. and sprue(es)?
I haven't had any experience in trying to get TRUMPETER parts. I have very few of their kits, anyway...
Try it. What have you got to lose? At worst, Joanna won't answer you; at best, you'll get what you need...
PzDave
Joined: November 28, 2012
KitMaker: 319 posts
Armorama: 285 posts
Posted: Wednesday, July 31, 2019 - 09:11 AM UTC
I have not had to use Trumpeter for parts replacement. But I had to use Miniart for a shield for the 120mm Spartan figure. It was included in the box--all was fine. I lost it at our model club meeting (Sonoran Desert Model Builders) Tucson Arizona. I took a chance that maybe they could replace it. It was my fault, not theirs. I emailed their customer support center.
They mailed me a new shield part all the way from the Ukraine.I call that service.
They mailed me a new shield part all the way from the Ukraine.I call that service.
alchemymike
Joined: December 14, 2011
KitMaker: 208 posts
Armorama: 192 posts
Posted: Wednesday, July 31, 2019 - 11:05 AM UTC
I have some bad road wheels for their Ganef kit.... the Joanna@trumpeter is that .com or facebook?
Vicious
Joined: September 04, 2015
KitMaker: 1,517 posts
Armorama: 1,109 posts
Posted: Wednesday, July 31, 2019 - 11:16 AM UTC
before they had a store on Aliexpress where you can buy the various sprue but I noticed now that they have nothing on sale anymore
76grenze
Joined: January 20, 2008
KitMaker: 35 posts
Armorama: 4 posts
Posted: Wednesday, July 31, 2019 - 02:50 PM UTC
Quoted Text
Has anyone here tested Trumpeter spare part service? Trumpeter homepage gives you the adress of a joanna@trumpeter. Maybe just contact her and give the kit no. and sprue(es)?
I've used them twice and got very good response. You email Joanna with the kit/part #, she has someone check the warehouse for availability and if they have it they mail it to you at cost. Both cases they had what I was looking for.
ayovtshev
#490
Joined: September 22, 2016
KitMaker: 1,432 posts
Armorama: 1,390 posts
Posted: Wednesday, July 31, 2019 - 04:59 PM UTC
I wasn't that lucky last year...
Mailed Joanna the sprue number I needed, but received no answer at all(maybe they didn't have it on stock).
Ended up scratchbuilding what I needed.
Mailed Joanna the sprue number I needed, but received no answer at all(maybe they didn't have it on stock).
Ended up scratchbuilding what I needed.
ArtyG37B
Joined: August 13, 2009
KitMaker: 420 posts
Armorama: 416 posts
Posted: Thursday, August 01, 2019 - 01:28 AM UTC
Quoted Text
Has anyone here tested Trumpeter spare part service? Trumpeter homepage gives you the adress of a joanna@trumpeter. Maybe just contact her and give the kit no. and sprue(es)?
worked for me, took a couple of weeks to receive my parts.
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Friday, August 09, 2019 - 01:47 PM UTC
Send an email yesterday, just got a reply. 32 USD for some FMTV sprues. Mow start waiting for the sprues to arrive.
18Bravo
Joined: January 20, 2005
KitMaker: 7,219 posts
Armorama: 6,097 posts
Posted: Friday, August 09, 2019 - 02:03 PM UTC
I once asked them for the PE steps from their C-47 kit to use on my Monogram kit. (as payment for some images) They sent the whole kit. I like that kind of customer service.
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Friday, August 09, 2019 - 02:10 PM UTC
I wish they will finally use the M777 references I gave years ago. 
Rob, which person were you in contact with at Trumpeter?
Rob, which person were you in contact with at Trumpeter?18Bravo
Joined: January 20, 2005
KitMaker: 7,219 posts
Armorama: 6,097 posts
Posted: Friday, August 09, 2019 - 02:14 PM UTC
I gave up on the Trip 7 and sent mine to another company known for artillery kits. I'll email you my contact, although it's been some years.
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Friday, August 09, 2019 - 05:35 PM UTC
I don`t care who releases the 777 as long as someone does. 
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Friday, August 09, 2019 - 09:05 PM UTC
Just got a confirmation email with shipping label. These guys are really fast! I tell when the package arrives here.
HermannB
Joined: October 14, 2008
KitMaker: 4,099 posts
Armorama: 4,067 posts
Posted: Tuesday, September 03, 2019 - 03:27 AM UTC
My Trumpeter sprues arrived today. No troubles with customs. 3 weeks are a good speed.
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