_GOTOBOTTOM
Armor/AFV
For discussions on tanks, artillery, jeeps, etc.
Hosted by Darren Baker, Mario Matijasic
Meng Customer service
tangodown
#494
Visit this Community
New Brunswick, Canada
Joined: August 08, 2018
KitMaker: 213 posts
Armorama: 198 posts
Posted: Tuesday, September 24, 2019 - 03:19 AM UTC
Hey Guys,
Looking to see what your experience has been with Meng customer service. Not here to bash them just curious how it went for you. I recently submitted a request for a replacement part that was damaged inside the box.
Thanks in advance.
Wanamaker
Visit this Community
Alberta, Canada
Joined: May 02, 2016
KitMaker: 18 posts
Armorama: 11 posts
Posted: Tuesday, September 24, 2019 - 04:06 AM UTC
Cam.
Recently had to contact meng for two damage parts trees from the IDF D9R. The damage to these part trees was my fault. I sent them 10.00 U.S. through PayPal, and had the replacement trees in a week. I thought they where helpful and professional.
CB.
jwest21
Visit this Community
Pennsylvania, United States
Joined: October 16, 2006
KitMaker: 3,374 posts
Armorama: 3,126 posts
Posted: Tuesday, September 24, 2019 - 04:39 AM UTC
My new puppy somehow got a sprue and chewed it up. I contacted them, paid $10 and had the new part in about 2 weeks.
tangodown
#494
Visit this Community
New Brunswick, Canada
Joined: August 08, 2018
KitMaker: 213 posts
Armorama: 198 posts
Posted: Tuesday, September 24, 2019 - 05:04 AM UTC
This is encouraging news. Thanks guys
10thmd
Visit this Community
New York, United States
Joined: December 10, 2008
KitMaker: 78 posts
Armorama: 73 posts
Posted: Wednesday, September 25, 2019 - 01:03 AM UTC
I had a similar good experience with Meng. I purchased a kit off ebay that was missing the 2 spruces of the running gear. $10 paypal to Meng and i got them about a week or so later. All good things as far as I'm concerned.
 _GOTOTOP