Tasca are tops!
I have just received an unasked for replacement C sprue for my Firefly -which I was sent because part C-11 "Might be damaged"
The part is actually fine but the spare parts will find a home somewhere.
The letter says "We would be grateful if you would kindly continue purchasing our products in spite of this"
Well if Tasca keep making Allied kits this good with this level of service I'll be a customer for life.
Hosted by Darren Baker
Tasca fantastic after sales service
exer
Dublin, Ireland
Joined: November 27, 2004
KitMaker: 6,048 posts
Armorama: 4,619 posts
Joined: November 27, 2004
KitMaker: 6,048 posts
Armorama: 4,619 posts
Posted: Wednesday, December 13, 2006 - 07:44 PM UTC
rfeehan
Kansas, United States
Joined: July 20, 2003
KitMaker: 727 posts
Armorama: 648 posts
Joined: July 20, 2003
KitMaker: 727 posts
Armorama: 648 posts
Posted: Wednesday, December 13, 2006 - 08:43 PM UTC
Yep I got notice yesterday there was a parcel from Japan for me at the post office so I am guessing they sent me one as well. I looked over my C sprue and it looks fine.
Very nice kit and fantastic customer support. Other companies should take note.
Very nice kit and fantastic customer support. Other companies should take note.
Posted: Wednesday, December 13, 2006 - 10:37 PM UTC
Ialso recieved areplacement sprue from Tasca & when I checked the original it was ok the cupola will come in handy for aTamiya kit .top rate service already looking forward to their 75 mm M4a4 cheers Pat
james84
Roma, Italy
Joined: January 28, 2006
KitMaker: 1,368 posts
Armorama: 950 posts
Joined: January 28, 2006
KitMaker: 1,368 posts
Armorama: 950 posts
Posted: Wednesday, December 13, 2006 - 11:00 PM UTC
You made the purchase on the Internet, haven't you?
exer
Dublin, Ireland
Joined: November 27, 2004
KitMaker: 6,048 posts
Armorama: 4,619 posts
Joined: November 27, 2004
KitMaker: 6,048 posts
Armorama: 4,619 posts
Posted: Wednesday, December 13, 2006 - 11:11 PM UTC
Quoted Text
You made the purchase on the Internet, haven't you?
Yes directly from Tasca's online shop.
I have another on the way from Hobbylink Japan, I wonder will they send a spare sprue too?