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Armor/AFV: Allied - WWII
Armor and ground forces of the Allied forces during World War II.
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Lucky Models
210cav
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Virginia, United States
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Posted: Tuesday, February 06, 2007 - 08:29 PM UTC
I am using Lucky Models for the first time. They sent me two notifications that my orders shipped on 24 January and should take 7-14 days to get here. Not here yet. Should I be concerned?
thanks
DJ
matt
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New York, United States
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Posted: Tuesday, February 06, 2007 - 08:46 PM UTC
Give it a bit more time... My last order said 2 boxes... it arrived in 2 then a 3rd 2 days later (all sent the same day according to the postage)
Joker
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British Columbia, Canada
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Posted: Tuesday, February 06, 2007 - 08:51 PM UTC
Hi DJ,
I wouldn't be to concerned, if it doesn't show up write to Silvia at Lucky and find out what the deal is, she's very helpful and wants to keep her customers happy, I get stuff from them regularly.
Regards
Peter

Haven't started the M1 yet, still slogging through my WW1 Horse drawn gun team....lots of scratchbuilding
210cav
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Virginia, United States
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Posted: Tuesday, February 06, 2007 - 09:08 PM UTC
Peter/Matt-- thanks for the information. I'll keep you posted.

Peter-- put some shots of your WW I work on the site.
Thanks again

DJ
Tordenskiold
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Aarhus, Denmark
Joined: February 12, 2005
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Posted: Tuesday, February 06, 2007 - 09:12 PM UTC
If you click your order, you will normally get a scanned picture of the actual label from your parcel with a T&T number.

Maybe worth 2 minuts to look it up

Here's a random copy of one of my orders

210cav
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Virginia, United States
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Posted: Tuesday, February 06, 2007 - 09:30 PM UTC
Jan-- That does not work for me. I only get Chinese characters even though I am using the English version.
Halfyank
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Colorado, United States
Joined: February 01, 2003
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Posted: Tuesday, February 06, 2007 - 10:14 PM UTC
DJ in my new job I have to deal with customers every day who haven't gotten their orders. The one thing I'm learning is that these expected delivery dates are kind of like what Mark Twain supposedly said about the weather, "climate is what you expect, weather is what you get. " The ETAs are just that, estimates. I've only ordered twice from Lucky, but each one came just fine. All the other posts on there here all echo Matt's, they do just fine. You'll get your stuff.

dexter059
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Region de Valparaiso, Chile
Joined: July 28, 2005
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Posted: Tuesday, February 06, 2007 - 10:18 PM UTC
Same problem here....I ordered at almost the exact date that DJ and no news from them since they confirmed payment. Hope this will be resolved soon, since I have ordered items before from another Hong Kong based company and nothing but best service from them

Good luck
210cav
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Virginia, United States
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Posted: Tuesday, February 06, 2007 - 10:34 PM UTC
Well, I sent them an e mail asking them to assist me. One of the orders is for the Luch's and I am certainly anxious to see that baby. I will keep you posted.
Joker
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British Columbia, Canada
Joined: May 28, 2004
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Posted: Tuesday, February 06, 2007 - 10:49 PM UTC
Usually Silvia will send out a shipping confirmation, meaning thev've actually shipped it. Also one thing to remember about Lucky is 'available" does not mean they have it at the warehouse in front of them. "In stock" means its in their hands.
HTH
Peter
..and yes I will post photos once things have moved up a bit, just starting the horse furnature, and casting the wheels for the limber...what was I thinking......
dexter059
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Region de Valparaiso, Chile
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Posted: Tuesday, February 06, 2007 - 11:10 PM UTC

Quoted Text

Well, I sent them an e mail asking them to assist me. One of the orders is for the Luch's and I am certainly anxious to see that baby. I will keep you posted.


Same here, an e-mail was also written. Keep you posted too, I´m only waiting the PE set I ordered to start my next project.

Cheers
Ray28
Vendor
LUCKY MODEL
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Hong Kong S.A.R. / 繁體
Joined: December 23, 2004
KitMaker: 209 posts
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Posted: Tuesday, February 06, 2007 - 11:45 PM UTC
Dear DJ,

I have personally checked your order. I guess some data entry error during your order placement makes the order send to Uruguay instead of USA.

I have send your PM and we are ready to assists to resolve the problem.

Regards
Raymond
LuckyModel.com
210cav
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Virginia, United States
Joined: February 05, 2002
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Posted: Wednesday, February 07, 2007 - 01:02 AM UTC

Quoted Text

Dear DJ,

I have personally checked your order. I guess some data entry error during your order placement makes the order send to Uruguay instead of USA.

I have send your PM and we are ready to assists to resolve the problem.

Regards
Raymond
LuckyModel.com


Raymond-- I appreciate your e mail, but are you going to send replacements. There are two orders involved in two separate shipments.
thanks
DJ
dexter059
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Region de Valparaiso, Chile
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Posted: Wednesday, February 07, 2007 - 02:23 AM UTC
Raymond, any chance to check my orders also?

Thanks in advance

Cheers
briansturm
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New Jersey, United States
Joined: April 19, 2006
KitMaker: 11 posts
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Posted: Wednesday, February 07, 2007 - 02:39 AM UTC
Greetings: DJ, after reading your concern with Lucky Models I had to examine my own situation with them as well. I ordered some items before Christmas and it has not arrived and in fact, it has most likely got lost at the postal system. I wrote Sylvia many times (at least 10 times) and did not get a reply. The reason I was not getting her reply mail was that Yahoo sometimes either inadvertently blocks them or they get channeled to the bulk mail bin. DJ, if you experience the same problem with your mail, try going to your bulk bin—it may be there. Finally, I wrote to them with an ultimatum that if they didn’t at least reply then I would expose them on the Armorama. Interestingly, Raymond the owner called me personally in which I was shocked. He is very understanding and we talked for quite sometime and eventually I was satisfied and he assured me his company will mail another shipment to a different address. Overall, I was very well pleased with the help from them and I will be certain to patronize them again. I hope this helps, kind regards--Brian
Johnston_RCR
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Ontario, Canada
Joined: April 01, 2006
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Posted: Wednesday, February 07, 2007 - 04:42 AM UTC
I have had no problems at all with Lucky Models. To Raymond: Keep up the excellent work, and pass it on to your staff!!

The only problem I have had was my order was late arriving, but that was due to my post office. Apparantly they couldnt see what apartment number I was in, even though it was clearly TYPED on the label. It had actually arrived early from Lucky Model, then sat in the post office for a week and a half before I went in and asked them. Just make sure the item you order is "In stock" unless willing to wait a while. There are a couple kits I really am willing to wait for though marked as "available". It sometimes, as I have heard, and am now experiencing, takes a while to actually get some kits back in stock. But for the prices, and the fact that I cant find any of them at my LHS, they are well worth any wait.
HotSauCe
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Oregon, United States
Joined: October 14, 2006
KitMaker: 238 posts
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Posted: Wednesday, February 07, 2007 - 05:51 AM UTC
I have used Luckymodel MANY times...they have NEVER dropped the ball....ALWAYS prompt communication.....Both Raymond AND Silvia do a great job....

HIGHLY recommended...and they have the BEST prices and free shipping on most aftermarket...

mallory
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England - South East, United Kingdom
Joined: October 14, 2004
KitMaker: 35 posts
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Posted: Wednesday, February 07, 2007 - 06:05 AM UTC
hi all i have also found lucky models to have a first class service very prompt hobby easy are another very good company hannetts in uk bottom of pile they are trash
DeskJockey
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Virginia, United States
Joined: July 17, 2006
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Posted: Wednesday, February 07, 2007 - 06:11 AM UTC
I'll echo the comments made by most folks--Lucky Models has been very reliable for me. I've placed five or so orders with them over the last six months, and all have arrived reasonably fast. International mail can be an iffy proposition, so you may want to check with your local post office to see if they are holding a package for you, Klaus. I hope both DJ and you get your packages soon!
210cav
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Virginia, United States
Joined: February 05, 2002
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Posted: Wednesday, February 07, 2007 - 06:23 AM UTC

Quoted Text

Greetings: DJ, after reading your concern with Lucky Models I had to examine my own situation with them as well. I ordered some items before Christmas and it has not arrived and in fact, it has most likely got lost at the postal system. I wrote Sylvia many times (at least 10 times) and did not get a reply. The reason I was not getting her reply mail was that Yahoo sometimes either inadvertently blocks them or they get channeled to the bulk mail bin. DJ, if you experience the same problem with your mail, try going to your bulk bin—it may be there. Finally, I wrote to them with an ultimatum that if they didn’t at least reply then I would expose them on the Armorama. Interestingly, Raymond the owner called me personally in which I was shocked. He is very understanding and we talked for quite sometime and eventually I was satisfied and he assured me his company will mail another shipment to a different address. Overall, I was very well pleased with the help from them and I will be certain to patronize them again. I hope this helps, kind regards--Brian


Brian-- I appreciate your response along with the other fellows who have participated in this discussion. I have no doubt the fine folks in Hong Kong are honorable people. However, I am currently out a hefty bit of change for a Tasca Luchs and another order of aftermarkets products. I tend to view myself as a fine and honorable person who understands mail foul ups, e mail junk handling, shipping time estimations, etc. I am also sympathetic to the human error that caused the packages in question to go to Uruguay not the USA. The question now is what do we do about it? Are we going to waitt a period to see if the package gets re routed from South America to Viriginia (I don't think so, they are lost items) or are they going to ship another two orders to the correct address in the USA. I think we should follw this action for two reasons: One, these folks at Lucky Models are fair and honest. Let them propose a resolution and I will gladly share it with others on Armorama to enhance their reputation. Two, if we cannot resolve the matter than other should know about it and let people in Armorama make up their own minds on the fairness. I am not trying to steal and they are not attempting to take my money without providing the goods. Let's see what happens.
thanks again to all
DJ
Ray28
Vendor
LUCKY MODEL
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Hong Kong S.A.R. / 繁體
Joined: December 23, 2004
KitMaker: 209 posts
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Posted: Wednesday, February 07, 2007 - 06:47 AM UTC
Dear Klaus Eberl,

Yes, some items are being restock. I will update later for the restocking status.

Regards
Raymond Chung
LuckyModel.com
dexter059
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Region de Valparaiso, Chile
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Posted: Wednesday, February 07, 2007 - 08:22 AM UTC
Thanks Raymond for the info, now to wait the delivery

Thanks for the answer

Cheers
210cav
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Virginia, United States
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Posted: Wednesday, February 07, 2007 - 06:14 PM UTC
Friends-- the latest part of the continuing saga to resolve the lost shipment. Raymond from Lucky Models contacted me and we believe there was a glich in the software since Uruguay is the country posted ahead of US on his website address file. He believes the package will eventually be returned to him. In the meantime, they are sending me the three items I orginally ordered. I will post an update here when they arrive, but as of this time, I am a very pleased/happy Soldier.
So, my recommendation is to encourage people to deal with these fine folks. They are fair and he even wanted to call me from Hong Kong to discuss the matter. I am impressed.
DJ
dexter059
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Region de Valparaiso, Chile
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Posted: Wednesday, February 07, 2007 - 08:36 PM UTC
Some news from here also.

Besides the answer gived by Raymond, I just received an e-mail from Silvia explaining the restock issue, and asking me for instructions for the delivery of my 2 orders. Really nice costumer service. Thanks Luckymodel for your concern.

Cheers
210cav
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Virginia, United States
Joined: February 05, 2002
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Posted: Wednesday, February 07, 2007 - 09:03 PM UTC

Quoted Text

Some news from here also.

Besides the answer gived by Raymond, I just received an e-mail from Silvia explaining the restock issue, and asking me for instructions for the delivery of my 2 orders. Really nice costumer service. Thanks Luckymodel for your concern.

Cheers


Klaus-- in the interest of helping everyone, I would appreciate you continuing to track your progress with me. These folks seem to be responding and I want to give them due credit for their efforts.
thanks
DJ
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