Hello Igor,
Thank you for the reply to my post.
Given I bought the items from 'AFV Magazine' shop in the UK it was to them that I should seek replacements not you directly. They also kept me waiting (for the T-64 turret set's missing parts) about 4 months. They said in numerous emails that they were awaiting replacement parts from 'Miniarm' as they had no replacement sets in store to take them from. As such, I have no idea how long I as a private customer would have been kept waiting?
I am glad and reassured to hear that my experience was a "rarity" and hope that my future purchases of your products - which I shall - don't have similar problems.
As mentioned before, your sets are fabulous and are a god-send to fans of modern Russian armour. They sell themselves on reputation for detail and accuracy. You don't need to take cheap shots at rivals Igor as you already have a quality brand and reputation for accuracy second to none in the hobby market.
Best regards and I look forward to many more purchases and happy hours with 'Miniarm' products.
Cheers Igor!
Gary

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Thank you for your message,
For me it is very important when production has no marriages and missing parts. I have replaced the person which is responsible for the control and a complete set still one year ago and now I hope all points arrive for clients in a full order.
On turrets Т-72 I informed as modeller instead of as the manufacturer.
Though it now also sounds silly

).