Dragon Care tries to give you the ten tasks of Hercules, plus demand a gallon of urine (which they throw out) just to see if you're serious!

Good luck getting anything from Dragon without a receipt. That's always been their policy. They want to make sure you purchased the kit from one of their approved vendors. Their policy is all business-- in that if you purchased a kit second hand, they believe their liability ends. They want YOU to prove to them you or someone else didn't lose, destroy or steal the part. I learned this while working for a Dragon distributor. In fairness, they are not the only manufacturer that does this, but, most manufacturers practice the policy of giving the customer the benefit of the doubt, to gain customer satisfaction and loyalty. In my experience, Dragon uses it as an out to slink out of any responsibility. They really don't care if they are being eclipsed by other manufacturers in the customer service area. By the way, I make it a habit to save the receipt for kit purchases and slip them into the box. I learned that precisely because of Dragon's restrictive policy. But I know that's not always possible for everyone.
VR, Russ

I guess it'd really depend on the kit you're missing parts for. The Kleiner is long OOP, whereas Pz IIIs, IVs and Tiger are probably easier to find spares. I tried asking for Tiger Late's PE a couple of years ago and never gotten a response though.

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Good luck getting anything from Dragon without a receipt. That's always been their policy. They want to make sure you purchased the kit from one of their approved vendors. Their policy is all business-- in that if you purchased a kit second hand, they believe their liability ends. They want YOU to prove to them you or someone else didn't lose, destroy or steal the part. I learned this while working for a Dragon distributor. In fairness, they are not the only manufacturer that does this, but, most manufacturers practice the policy of giving the customer the benefit of the doubt, to gain customer satisfaction and loyalty. In my experience, Dragon uses it as an out to slink out of any responsibility. They really don't care if they are being eclipsed by other manufacturers in the customer service area. By the way, I make it a habit to save the receipt for kit purchases and slip them into the box. I learned that precisely because of Dragon's restrictive policy. But I know that's not always possible for everyone.
VR, Russ

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I've actually successfully used "DragonCare" several times over the past decade... Never had a receipt to offer the guy, as almost all of my overly-large stash of Dragon plastic has come from evilbay sellers and from vendor tables at shows. Yes, I've seen and known for about the same decade about that "receipt policy"... but I've always managed to speak to the actual D-C guy (it's basically a 1-man office with a pile of kits which he raids for your parts) - a good talking relationship seemed to work in my several cases.

Bob

Bob, I never thought about giving them kit options. The "Mother Kit" the Pz1 should be in their stash. Good idea !!!