Sunday, July 21, 2013 - 01:05 AM UTC
I have been in touch with Cordon Brown of Cromwell Models reference all of the negative comments on his customer service and reliability and questioned has anything changed? Well it would appear that steps have been taken to remedy the issues of which he is accused, and here are the answers I got in reply to my question;
I have put a lot more effort into keeping in contact with my customers.
I have put into place PayPal which customers feel more secure with.
All orders outside the UK are sent by International signed for and tracking number supplied.
Orders in the UK are sent by at least recorded delivery.
All of these things I should have had in place years ago.
I have also thanks to the Chinese plastic manufacturers cut back my range in 1/35th scale models, I will continue but the range will be kept to a more manageable number, where as before I always put quality before quantity I'm now able to offer both due to the reduced number of lines. Culling my range is I think one of the most important things I've done as I can now cope better and offer a much better service,
I do not for obvious reasons keep a stock of model kits but I continue to make all kits to order and so a 28 day delivery window is what I aim for or to beat.

Now I am not stupid enough to believe that this will satisfy all of Cromwell Models past customers who feel let down for whatever reason, and due to that Gordon Brown will be monitoring this thread and contacting every customer who feels let down via the PM system and then I hope via E-mail in an attempt to remedy their issue. Because this step is being taken if you make a complaint about the company it should be about you and your interaction with Cromwell Models, and not about how your great aunts dog breeder has a friend whose cousin twice removed knows someone who had a problem.

Some of you will be asking why am I giving Gordon Brown a stage for Cromwell Models? I believe that as his products have not been covered in some time (about 2 years) on Armorama and due to the limited number of vitriolic criticisms in a recent thread it is time this was revisited in a calm manner. The second reason for this is simply that Cromwell Models has a good range of 1/35th scale models and an excellent range of 1/72nd - 1/76th scale models in resin that I belief many will want if things have improved as indicated.
Click Star to Rate
5 readers have rated this story.
Get a daily email with links to all our latest news, reviews, and features.


Correct, there is no solution for Cromwell. I was put in touch with Gordon, through an intermediary, last Oct/Nov and was assured that the situation would be solved. Ha, fat chance. Nothing came of it. What is sad is that I am British and act as an conduit for a good number of my friends over here to buy from the UK/Europe and they have lost confidence in buying from the UK now.
APR 01, 2015 - 06:58 PM
I will leave a report here soon about ordering...
APR 01, 2015 - 10:58 PM
Only the report of an order already placed? Or do you still wanna order? Good luck with that (I am dead serious with those wishes!). Whatever the outcome will be: Bring the report anyway...
APR 08, 2015 - 02:35 PM
I will, it's a order i have already done , and he has promised that he will send the order the next days to me so i will wait and see, the last times i have bought from Cromwell it has worked well for me, but that can change but i hope not... and as i said for me the last orders have worked well....
APR 08, 2015 - 08:18 PM
You can get some of these items from Castoff Models now, either direct via: or from here: Have ordered from both and been v happy with service etc...
APR 09, 2015 - 05:51 AM
If you do a search on modelling forums, you'll see that many people have complaints about ordering from Castoff directly, although Castoff have vowed to improve their service recently. Personally I order Castoff products from ScaleLink, top service! Cheers, Christophe
APR 10, 2015 - 12:26 AM
I was considering ordering Castoff's Chieftain Mk 5 set (cheaper than the AA set!), thanks for the links, I'll go with Scalelink rather than direct... Damon.
APR 10, 2015 - 01:57 AM
Hi has anything been cleared up ? I'm looking for one of the Cromwell Olifant conversion kits. But am concerned about order anything from Cromwell models.
APR 19, 2015 - 07:11 AM
The Olifant is listed on this site: LINK BUT !!! to get any reply or order it, you have to email Cromwell Models directly. So ????
APR 19, 2015 - 07:15 AM

Cromwell Models ReviewsMORE
T29 Heavy Tank model Built Review
by Andras | of 1 ratings, 0% found this helpful
Centurion Mark 1 Built Review
by Matthew Lenton | of 1 ratings, 100% found this helpful
ARL-44 In-Box Review
by Andras
Centurion Mk.11LR In-Box Review
by Jason Bobrowich | of 2 ratings, 100% found this helpful
Leopard C2 MEXAS In-Box Review
by Jason Bobrowich | of 3 ratings, 100% found this helpful
British Challenger 2 TES Iraq In-Box Review
by Jason Bobrowich | of 1 ratings, 100% found this helpful
Centurion Mk.3 Bins In-Box Review
by Jason Bobrowich
Canadian Barracuda Conversion In-Box Review
by Jason Bobrowich | of 1 ratings, 100% found this helpful
Warrior WRAP 2 Conversion In-Box Review
by Jason Bobrowich | of 5 ratings, 100% found this helpful
20mm Polsten cannon Built Review
by Martin Noorloos | of 1 ratings, 100% found this helpful