Hello,

I am a long time Lucky Model believer (since 10 years) and have always been happy with their service. And thus it is very difficult for me to understand the treatment I get with my last order ( CM1706-372111). I made the order on 30/6/2017 but it was not sent until 27/9. I don't complain at all as I was aware of the stock issue. Normally the the surface packages from LM or Hobbyeasy take 2-3 months (even if it can be up to 6 months). By the mid of January I sent a first message to LM customer service asking for help as I thought there was a problem with the package. The tracking system of the HK post was telling: 28-11-2017 14:02 HONG KONG Arrived at processing centre (inward office of exchange).
The package was sent the 27th of September so it was strange to me. Very quickly I received an answer demanding me to wait few more weeks as the surface parcel can take up to 6 months. ok I waited. Beginning of march I sent next email asking for help as the tracking n° was no longer valid. I even contacted the HK post office but got the same answer. I tried to contact LM but al my messages (3 to be precise) are read but.. no answer since beginning of march. I'm pretty disappointed as it is not the LM I was used to deal with.

Pawel

I cannot understand only why for some countries in Europe shipping is twice as much than others? That puts me off buying from them, except aftermarket items, which have free shipping option.
Otherwise no problems with items in stock, they ship fast.

I ordered a lot from them.
Not any more.
i have a running order where 2 pcs are reserved and the 3rd is 'in progress'. Don't know how long i have to wait for it.
If i order from them in the future: i first look if there are +6 in stock.
Then i place the order.
I got other sellers on e-bay that are also cheap and fast.

I ordered six airplane models together in February and five became reserved, finally, the last item Yak-38 seemed to arrive yesterday, everything became reserved. I'm looking forward to shipping, today, Yak-38 has changed to Back Order again and I got a tremendous shock. Anyway, I asked a question to the Lucky Model at first, but is there such a thing often? It is very sad to let me expect a good thing and disappoint.

See what I mean? Raymond is on this forum and dealing with customer complaints. You guys can buy from LM in total confidence. If there is an issue, just reach out to them. But also be sure to give them a few days, since there's a BIG time difference, especially with the US.

Thanks, Raymond. 謝謝

I can only concur, I had it with luckymodel. I’ve been a long time customer, over 10 years and spend more money there than I wanted.

I never had any complaints, but the last year the service has gone the drain.

An order in the beginning of this year was charged 3 times!!! After many, many mails with hardly any response it was eventually solved. However the order was shipped in several boxes, and of course halted by customs so I had to pay an unpleasant uplift.

On my last order this summer all items were fully reserved, except one pre order item. Then the pre order item came in stock but one of the fully reserved items wasn’t suddenly reserved anymore! Eventually 3 months later everything shipped.

But what really makes me furious, I always had the items shipped to my mothers house since I’m at work. Unfortunately she deceased last week. So, I contacted lucky model, explained the situation and asked to change the delivery adress. Something that is possible with every carrier.

Only response was, we can’t do that! So, I have no idea where the shipment will be delivered.

Lucky model, never again.

I can only concur, I had it with luckymodel. I’ve been a long time customer, over 10 years and spend more money there than I wanted.

I never had any complaints, but the last year the service has gone the drain.

An order in the beginning of this year was charged 3 times!!! After many, many mails with hardly any response it was eventually solved. However the order was shipped in several boxes, and of course halted by customs so I had to pay an unpleasant uplift.

On my last order this summer all items were fully reserved, except one pre order item. Then the pre order item came in stock but one of the fully reserved items wasn’t suddenly reserved anymore! Eventually 3 months later everything shipped.

But what really makes me furious, I always had the items shipped to my mothers house since I’m at work. Unfortunately she deceased last week. So, I contacted lucky model, explained the situation and asked to change the delivery adress. Something that is possible with every carrier.

Only response was, we can’t do that! So, I have no idea where the shipment will be delivered.

Lucky model, never again.

Whats the story with Takom?
Looks like they are no longer stocked at Luckymodel.
Only current stock listed.

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Whats the story with Takom?
Looks like they are no longer stocked at Luckymodel.
Only current stock listed.

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We dropped the TAKOM line since Jan 2018. So, we only sell what we have left in stock.

This is not the first time we drop a brand, like we dropped Dragon 10 years ago. So we can put our resources focus to do better some brand like Rye Field, Bronco and Thunder Model.

Raymond

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Whats the story with Takom?
Looks like they are no longer stocked at Luckymodel.
Only current stock listed.

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We dropped the TAKOM line since Jan 2018. So, we only sell what we have left in stock.

This is not the first time we drop a brand, like we dropped Dragon 10 years ago. So we can put our resources focus to do better some brand like Rye Field, Bronco and Thunder Model.

Raymond

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dear Raymond

Could you clarify a bit further your remarks about dropping a brand? When the brand is "dropped" does that mean your store will only stock Takom/Dragon from time to time (occasionally)? My order CM1806-393211 has two Dragon kits still outstanding (waiting for "in stock"). They are listed as "in coming" on your website for a while now. CS Elsie advise she does not know when the 1943 Kharkov Pzr IVG and Pzr Beo Sd Kfz 250/5 Neu will be in stock. your clarification will help me decided if I want to wait indefinitely for these 2 remaining Dragon kits. Your remarks about dropping Dragon confuses me as i was able to get the other 3 Dragon kits that are now in transit to me.

Dear Dave,

Sorry to hear the lost of your mother. I check your case, the order was shipped on 29 August via the postal services, so we cannot get the package back and change the address. The package will be shipped to the address you register at your order.

The address change can only happen to courier services where the normal postal services cannot be changed.

You can call to the postal services with the tracking # given to redirect the package to your place with verification.

We post the package out on 29 August and you request to change on 7 Sept where the package has been loaded onboard. Once it go to the postal office, it is out of our hands.

At the same time, you mention our services has drained last year ?
And I checked we haven't received any orders from you in 2017. So, how we can deliver a bad services to you ?

Regards
Raymond

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Dear Dave,

Sorry to hear the lost of your mother. I check your case, the order was shipped on 29 August via the postal services, so we cannot get the package back and change the address. The package will be shipped to the address you register at your order.

The address change can only happen to courier services where the normal postal services cannot be changed.

You can call to the postal services with the tracking # given to redirect the package to your place with verification.

We post the package out on 29 August and you request to change on 7 Sept where the package has been loaded onboard. Once it go to the postal office, it is out of our hands.

At the same time, you mention our services has drained last year ?
And I checked we haven't received any orders from you in 2017. So, how we can deliver a bad services to you ?

Regards
Raymond

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Hello Raymond,

Thank you for your message.

I got lucky, the packages were delivered just at the day that I was in my elderly home, cleaning up. So I received the order last week.

This year, I ordered on April 4th and June 23th. I’ve been a client for many years, most of the time ordering for 200 USD or more. In the past, service was always excellent. Quick replies and responses which were actually helpful.

On the order of April 4th, my credit card was charged 3 times. On the June order, fully reserved items, suddenly weren’t reserved anymore. When you ask why, no repose is given.

Concerning the dates of the last shipment, you don’t choose when someone dies. Especially when it’s very unexpected. So I couldn’t request a change anytime sooner. Anyway, with all courier services and our postal service you can change the delivery address.

My main grief with luckymodel today is the lack of decent responses you get. What’s the use of asking questions when they are just ignored by the receiver...

Dave

Raymond, any way you can check the status of an order for me? I ordered 6 months ago and am on the fence as to weather to cancel or not.

Order #CM1804-390094

Thanks