Thanks guys for your willingness to post updates. I think another gripe I have about LM's process is that some companies like Hobby Easy will not charge your credit card until all the items are ready to be shipped out. LM on the other hand will hold onto your money for however many months while "pending" (6+ months or close to a year?) even though no shipment is made. I am getting slowly turned off by LM.

On the plus side the "in stock" items ordered in August '16 came in last week.

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On the plus side the "in stock" items ordered in August '16 came in last week.

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August 2016?! 8 months for shipping? How?!

I believe that Hobbyeasy is worse, when it comes to shipping. First, they don't provide real time inventory.

I too have only good things to say about LM customer service.

Even stuff that are not in stock will eventually be shipped to you, although sometimes not at the time frame specified.

I can recall on ordering a set of resin wheels for my FAUN truck and having forgotten all about it when they finally came after some 9 months or so. When I ordered them they were said to be available and propable restock at about two months. My point is that you will definately not lose money with LM, and that you will get your order eventually.

And you can always cancel the delayed order and buy other stuff from them, not many stores do that.

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I believe that Hobbyeasy is worse, when it comes to shipping. First, they don't provide real time inventory.

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What are you basing this on?

AFAIK Hobbyeasy has an actual functioning real-time inventory system (with the exception of Eduard items - have been advised before that Eduard items may be out of stock but as they can be quickly resupplied, Hobbyeasy will show these as in stock always). As multiple posts above demonstrate, when you order an 'in stock' item from LM, you never know whether it will actually be in stock, and you won't find out until after you have paid.

By contrast, in 53 orders I have placed with Hobbyeasy, only ever had one 'in stock' item be out of stock - which was an Eduard item. That's a fantastic record compared to my LM experience which I have described elsewhere above and which has aged me about 10 years. I still sometimes wake in the night reliving the horror of my 2014 attempt to order 'in stock' Vallejo flat red.

As for shipping speed, Hobbyeasy usually dispatches more quickly than LM and in my part of the world at least, their packages get here in more or less the same time as a comparable shipping class does from LM.

I have placed several items listed as "in stock" and been informed, at a later date that they are not. Hobbyeasy has never posted one of my orders in less than two days. LM does it in two. Right now, LM is faster as far as shipping goes(airmail).

Hobbyeasy usually ships in 24-48 hours and I have the shipment in about 7-10 days. And they provide a tracking number. Getting a tracking number out of Lucky is hard and I do choose the airmail option.

My issue with Lucky....I ordered a DEF accessory set and waited and waited and waited. Found it at Spruebrothers and had it in 3-4 days. Before I placed the order with Sprue, I cancelled the Lucky order, got store credit and ordered a Miniart SU-85 which showed in stock. Been weeks, so I guess it wasn't in stock after all. FRUSTRATED with them.

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Hobbyeasy usually ships in 24-48 hours and I have the shipment in about 7-10 days. And they provide a tracking number. Getting a tracking number out of Lucky is hard and I do choose the airmail option.

My issue with Lucky....I ordered a DEF accessory set and waited and waited and waited. Found it at Spruebrothers and had it in 3-4 days. Before I placed the order with Sprue, I cancelled the Lucky order, got store credit and ordered a Miniart SU-85 which showed in stock. Been weeks, so I guess it wasn't in stock after all. FRUSTRATED with them.

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Greg

I check your order changes and we ship the kit in next day last month already.
It has been 3 weeks after posting you still do not get it ?

Your Packard route via UK unregistered mail but it should reach you in last than 3 weeks.

Starting from early march we have switched back to hk post e-express which should reach you in 10 days with tracking if you selected.

Pls contact me or our CS if you do not get in by the end of this week.

Raymond

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Hobbyeasy usually ships in 24-48 hours and I have the shipment in about 7-10 days. And they provide a tracking number. Getting a tracking number out of Lucky is hard and I do choose the airmail option.

My issue with Lucky....I ordered a DEF accessory set and waited and waited and waited. Found it at Spruebrothers and had it in 3-4 days. Before I placed the order with Sprue, I cancelled the Lucky order, got store credit and ordered a Miniart SU-85 which showed in stock. Been weeks, so I guess it wasn't in stock after all. FRUSTRATED with them.

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Greg

I check your order changes and we ship the kit in next day last month already.
It has been 3 weeks after posting you still do not get it ?

Your Packard route via UK unregistered mail but it should reach you in last than 3 weeks.

Starting from early march we have switched back to hk post e-express which should reach you in 10 days with tracking if you selected.

Pls contact me or our CS if you do not get in by the end of this week.

Raymond

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Ok, it's the end of the week and the mail came, no SU-85, but I got the order I placed after the SU-85, the 2 J's Work rubber molds.....

My order shipped, on the 14th. It should have arrived, yesterday(25th). Still waiting.

I think this has turned into a an all out attack on Lucky Model,

Hey not attacking. But they have some obvious issues. It's not attacking to inform you of real ongoing problems that exist and the status of their being resolved. Mailing time is not the issue here. When an item is ordered and listed as in stock, then said to be reserved for your order only to be cancelled from your order several days later without explaining is not really acceptable business practice. And yes I have a whole chain of e-mails requesting what has happened to my orders. The answers are evasive. It was here on this forum that real explanations were being posted. I feel for them (Lucky Model) and they seem to be doing the right thing for their customers.

However, they're not there yet. I go to their website check product availability see items listed as in stock. Go to my orders from last August and see no action to fill the order. E-mail then as to status and availability for my order and still no meaningful response. Simple question do you or don't ypu have the items I have ordered? If you do are they available to fill my order? If not what are you doing about it? How about letting me know how your doing on my order? And yes I have checked box to get tracking numbers. And yes my listings for shipped items are absent any tracking information.

So I wait.