Woot, After almost 3 months (pre-order), my item showed up in stock today (6+). Lets see how fast it ships.

Pssst - Hey Raymond - order CM1706-371568


Cheers

So I am happy....in regards to spending two years waiting, perhaps that was silly on my part and I should have been more aggressive. At the time that this happened, I had never had a bad experience with LM, all my experiences up to that point were excellent. So I figured it would be sorted out quite quickly.

Quoted Text

---

Woot, After almost 3 months (pre-order), my item showed up in stock today (6+). Lets see how fast it ships.

Pssst - Hey Raymond - order CM1706-371568


Cheers

---

Yes the Kinetic 48070 just arrive our warehouse last night. All pre order is being shipped out. Shipment notification will be received soon.

Quoted Text

---

Quoted Text

---

Woot, After almost 3 months (pre-order), my item showed up in stock today (6+). Lets see how fast it ships.

Pssst - Hey Raymond - order CM1706-371568


Cheers

---

Yes the Kinetic 48070 just arrive our warehouse last night. All pre order is being shipped out. Shipment notification will be received soon.

---

Got the email - Shipped

Cheers

Quoted Text

---

Quoted Text

---

Quoted Text

---

Woot, After almost 3 months (pre-order), my item showed up in stock today (6+). Lets see how fast it ships.

Pssst - Hey Raymond - order CM1706-371568


Cheers

---

Yes the Kinetic 48070 just arrive our warehouse last night. All pre order is being shipped out. Shipment notification will be received soon.

---

Got the email - Shipped

Cheers

---

Got mine today! looks great!!

Guys,

I have given Lucky multiple chances with delivery of back ordered items.

They never deliver on their promises.

Their service is at best ordinary.

I ordered Alpine figures of them which stated back order periods of 2 weeks.

Well it is now 2 months, no real follow up or response from them shows that they don't care about customers any longer.

Having to pay up front and nag them to do something about your order does not really stack up to my idea of service.

I really have had enough.

There are plenty of other companies in Japan and Hong Kong with similar prices and much better customer service.

I really am sick of their excuses and will spend money elsewhere.

Regards

Dale

Raymond

Firstly thanks for taking the time to reply.

I find it hard to believe that a supplier has taken 2 months leave, I can understand 2-3 weeks during the Christmas new year period.

Please also note that the order was placed on the 20th of November before this period of Holidays.

I would also like to point out that if you look through my account history you will see numerous instances where the same thing happened with your company.

My friend also sometimes orders for me from you and we have experienced the same issues with his account too.

Allocated stock has also been sold to other customers even though it was supposedly allocated.

An additional example of this is an RB barrel well over 12 months went by before I was advised that you could no longer get them.

If you think this is satisfactory I'd be surprised.

A good business follows up and supports its customers by being proactive.

I want the figures otherwise I would not have ordered them.

Regards

Dale

Raymond

Firstly thanks for taking the time to reply.

I find it hard to believe that a supplier has taken 2 months leave, I can understand 2-3 weeks during the Christmas new year period.

Please also note that the order was placed on the 20th of November before this period of Holidays.

I would also like to point out that if you look through my account history you will see numerous instances where the same thing happened with your company.

My friend also sometimes orders for me from you and we have experienced the same issues with his account too.

Allocated stock has also been sold to other customers even though it was supposedly allocated.

An additional example of this is an RB barrel well over 12 months went by before I was advised that you could no longer get them.

If you think this is satisfactory I'd be surprised.

A good business follows up and supports its customers by being proactive.

I want the figures otherwise I would not have ordered them.

Regards

Dale

Raymond

Should I post more about the lack of correspondence or replies?

Supplier on holidays you say.

LM Site states restock on Jan19.

Where are my figures seriously, still waiting since November?

I am really annoyed and sick of the PR rubbish that you post.

Your service is crap, you should only charge when you can supply the goods.

Maybe customers should charge you interest on the money they pay you when the goods aren't supplied nearly 3 months now.

What is the excuse this time?

I have not had a response from your CS?

By the way ALpine figures are still in their current catalogue.

Surely you aren't claiming Alpine figures are rare?

I placed an order early last December 2017, items were in-stock when order was placed. That quickly changed in the next few days to out of stock. At the time, I was okay with that as this order was just an add to my stash. I was comfortable with the price and the $2.00 shipping with tracking. Order was finally shipped early January. Still okay with me. Now we are into February, I decided to track the shipment. Still okay with the transit time. just checking to see progress of the order.
I now find out that "Processing and delivery information of mail at the destination is supplied by the destination postal administration. According to the international postal operation arrangements of the Universal Postal Union, postal administrations are not bound to release processing and delivery information of "international registered mail", and postal administrations of the following countries/regions have ceased to release such information:
1. Canada
2. Netherlands
3. United States of America "

Okay things change, no problem with that issue. I do want to know if there are alternatives. So I go on-line to Lucky Model site and email giving them the appropriate information "So how do I track my package and how can I tell when will it arrive if the USA will no longer release tracking information?

Maybe a little inpatient on my part, but 3 days later and no response.

This discussion thread is now Lucky Model Customer Service. I have taken note that when an issue is posted here a response is forthcoming. You may or may not like the answer, but you get one. That's all I am asking for is just a response and someone to explain the situation. If tracking is unavailable just say so and update your site to clarify or offer an alternative.

I have had my share of issues with them in the past. Once again I gave them the benefit of doubt and placed an order based on what I am reading here. I thought progress was being made and issues were being handled. Apparently there are other things happening within Lucky Model. So I think it will be a long and hard decision to do future business with them.

Dear Raymond

I have order CM1801-385656. Among the items is AMO-7163 IDF Special Edition acrylic paint set. I placed the order Jan 28 because I saw there are "2 pcs in stock". On Feb 2 I contacted the CS to inquire why this item was listed as "in progress" for my order. This is strange for items that should be in stock. The CS advised the incorrect info is showing on the website. The items are actually out of stock. Feb 3, after checking the website and my order I see the website listing was not updated. I was surprised and informed your CS about this error. Feb 3 the CS advised this mistake would be corrected. Today Feb 9, AMO-7163 is still listed "2 pcs in stock".

Raymond, is it technically difficult to update the listing? This error is misleading other clients.

Dear Raymond

When items are listed "on sale", I think the normal price and the sale price should be shown. A few weeks back there was a Legends Production sale. One item in particular was the Bradley stowage set. Something really strange about that listing. At first, it was listed for about USD29.xx and then towards the last 1-2 weeks of the "Sale" the price reverted to USD36.xx Now, I would guess the later price is the normal price of the merchandise, but why it still part of the "sale"??

Tony

For USA / Canada we hope the new facilities will be in operation by Q2 2018 so we can offer more attractive shipping rate to client in US. We will start the wholesales operation at the moment to test the facilities.

RAYMOND