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Sorry in that I wanted to add this additional information from the USPS web site. "Not Trackable
USPS Tracking® is unavailable for this product for HONG KONG." I checked with local post office and they say information from HK Post is accurate. "Processing and delivery information of mail at the destination is supplied by the destination postal administration. According to the international postal operation arrangements of the Universal Postal Union, postal administrations are not bound to release processing and delivery information of "international registered mail", and postal administrations of the following countries/regions have ceased to release such information:
1. Canada
2. Netherlands
3. United States of America"
Again to clarify my question as my question remains; once off the boat will there be tracking of a package? What carrier will be handling the package in the United States and will you be able to track it using your (Lucky Model) tracking number?
Dear Stanley,
I have chased into the detail about what you are referring to.
OK, the following is my finding (but waiting HK Post office to confirm):
1. If you order $2 shipping item and our system send the item as "small packet" surface registered mail (certainly small items together, not big box) with tracking number RExxxxHK. Those "registered" letter package will not be trackable in US/Canada/Netherlands. I examine the record, this rules seems to apply on 1st Jan 2018 and we don't have time to catch the rules changes from HK Post (they don't tell me in advance).
2. For those order with oversize package with tracking prefix "CP.....", those are still trackable when it leave the boat and entering US/Canada Netherlands.
Your order is belongs to small package registered mail. Therefore, you cannot track it, to our experience it will reach you in March. If you don't get it we will refund to you. But beware once we perform full refund, we will not accept any kind of postal method again for specified account. I hope you understand. But we should update the rule and tell you in advance.
This is very special case where I believe no other mail order company engage before. With only apply to small packet / registered mail and apply to US/Canada/Nethlands so far.
As for lack of response, as I said this is software misconfig so we miss your ticket and now fixed.
Again I want to reinstate here:
1. We have removed the warehouse optimizer back in 2016/March (almost 2 years), all orders are in reserved and FIFO basic.
2. In order to cope with this demand, we are working a solution to expand a new warehouse in China to help to "keep" those pending orders as our resources in HK is 120% full before.
3. The new warehouse has been setup since 2017 June and start to operational in Jan 2018 (some of you may notice in RESERVED status with a suffix code "HK", "GZ" means where it is located and reserved)
4. The new expanded warehouse is 12 times (2500 sqm) more than the original, so we no longer need to compress it.
At last, for customer buyer protection, you have 180 days of period to dispute the transactions in case you don't get it. So you are protected if you don't get your shipment. It is totally at our own risk.
Regards
Raymond
