If you think Lucky Model problems are over guess again. I have been doing business with them since the nineties. Never had any real problems until the past two years. For the record, in the past two years I have placed 18 orders with them and have spent in excess of $1900.00. Of the eighteen orders only two have been completed without a problem. By the way, during that time I only ordered items that are listed as in stock.
Now those are facts not complaints.
My complaint is that the inventory listed and the order status are not to be trusted. I really have a problem when I check the status of my order to find that a fully reserved item is suddenly put into a back order status for weeks or months. What I have found to be happening is that they take your reserved item and use it to complete some other order to get it out the door. Okay that's your business practice. Not really good to be robbing one customer for another's benefit. I will give you that I don't know how they set priorities; but 16 of 18 orders screwed up can't be a record of a good business practice.
Finally, I will say that I think I have gone far enough in giving then the benefit of doubt in continuing to place orders hoping they would get things fixed. The last straw was placing an order for a Tamiya M40 that had 6+ units in stock PRC. Three days later I find the item identified as fully reserved. When I checked two weeks afterwards I found that it is now back ordered maybe 2 to 3 weeks out. Enough of the games Lucky Model, I am voting with my wallet and going elsewhere. You really don't show me that you get it.

Dang,
I wish I saw this post a week earlier. I ordered this from them.

http://www.luckymodel.com/scale.aspx?item_no=KI-K48070

Oh well, Happy Canada Day 150 anyways.

Quoted Text

---

Dang,
I wish I saw this post a week earlier. I ordered this from them.

http://www.luckymodel.com/scale.aspx?item_no=KI-K48070

Oh well, Happy Canada Day 150 anyways.

---

Hi Robbie,

The kit is undergo production and item will get ready by end of July (if no delay from Cartograph).

Regards
Raymond

Are they still even a viable company? I just browsed Dragon 1/72; Trumpeter 1/700, and 1/72; Flyhawk 1/700 and 1/72; and Model Collect 1/72. Over 90% of those categories were on "Back Order". That's a lot of current and recent releases not in stock! If my LHS had a lot of empty shelves I would shop elsewhere.

I as well have found myself disappointed in Luckymodel with recent transactions.

1. Next month will be the two year mark for receiving a kit with damaged parts. I ordered the AFV CLUB Bussing Nag with Bilstein crane. It arrived with a damaged part. I was informed that LM would follow up with AFV CLUB. Nothing has ever taken place. In that time the kit has come and gone from LM stock with no offer to remedy the situation. When I question the issue I am always told that they are waiting for AFV CLUB to respond. I realize it takes time and patience, but two yearsþ?

2. I recently ordered two Alpine figures. The live inventory system confirmed that the figures were in stock, and they were added to my cart. On checkout after paying the figures still showed as being in stock. A couple of weeks later I checked on the status of my order and it hadn't shipped. The figures showed up as "full reserve", I understand that inventory management systems can have issues, but I wasn't informed at all. Had I been informed of an issue I would have been understanding and changed my order.

I am disappointed in LM, and hope they can get back on track.

Quoted Text

---

Are they still even a viable company? I just browsed Dragon 1/72; Trumpeter 1/700, and 1/72; Flyhawk 1/700 and 1/72; and Model Collect 1/72. Over 90% of those categories were on "Back Order". That's a lot of current and recent releases not in stock! If my LHS had a lot of empty shelves I would shop elsewhere.

---

I just spent more time browsing Tamiya, Dragon, SModels, and others. Something must be wrong with their website, or their store. Almost everything is listed as Back Order with restocking times of 2 -3 weeks, to 2 - 3 months. Looks to be a large empty warehouse!

... Next month will be the two year mark for receiving a kit with damaged parts. I ordered the AFV CLUB Bussing Nag with Bilstein crane. It arrived with a damaged part. I was informed that LM would follow up with AFV CLUB. Nothing has ever taken place. In that time the kit has come and gone from LM stock with no offer to remedy the situation. When I question the issue I am always told that they are waiting for AFV CLUB to respond. I realize it takes time and patience, but two years...
I really hope that I can get my part replaced for the Bussing Nag w/Bilstein Crane.